Shop'NCook
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Questions about installation and registration

I have downloaded the file, but my Mac computer is unable to open the program.

Here are a list of possible reasons for your problem and their solutions:
  1. You have downloaded the file ShopNCook.exe: ShopNCook.exe is the software for Windows. You must download ShopNCook.zip . If you don't have the correct file, go to http://www.shopncook.com/downloadAll.html and select to download the version for Mac OS X.
  2. ShopNCook.zip did not expand automatically into the file ShopNCook.dmg: Double-click on it to expand it.
  3. ShopNCook.dmg was not mounted automatically automatically as a volume: double-click on it to mount it. When it is mounted, a new window displaying the content of the volume is opened. If it still doesn't mount, find the application Disk Copy in your Applications folder and drag the file ShopNCook.dmg onto it.
Once the file ShopNCook.dmg is mounted, double-click on the installer to start the installation.
Do I need to remove/uninstall the trial version before I download and install the full version?

You should not uninstall Shop'NCook. You can reinstall it on top of your previous installation. Your data will be preserved. Note that if you have installed the trial version, you don't need to reinstall Shop'NCook. Just input the registration number to make the installation of the trial version permanent.
I get an error when I try to install. Can you help me?

You should first check that you have the correct file for your operating system. You must have one of the following file:
  • ShopNCook.exe for Windows 98, ME, NT4, 2000, XP Service Pack 2, or Vista
  • ShopNCook.zip for Mac OS X 10.2 or later
On Windows:
If you have trouble starting or finishing the installation, the file may be corrupted. You should try to download it again. If you have trouble starting the software, you may have the Java virtual machine missing on your computer, or have an older version of Java. If the software cannot install automatically the latest version of Java, you should try to install and download it manually from http://www.java.com .

On Mac OS X:
The file ShopNCook.zip should expand automatically into the file ShopNCook.dmg. If it doesn't, you have to double-click on it. The file ShopNCook.dmg should be mounted automatically as a new volume on your desktop. If it doesn't, you need to use the utility Disk Copy in your Application folder to mount it. Also, you must login as an administrator when running the installer, otherwise it is not allowed to modify the Applications folder. If you are not sure which account has administrator privileges, open the System Preferences and click on Accounts. Accounts with administrator privileges have "Admin" written next to them.

If none of this helps, send us an e-mail with your operating system and a detailed description of the problem, and we will be happy to help you!

Today was my last trial day and I decided to purchase but I don't have paypal, can I purchase with a credit card?

PayPal is a payment processor and can process credit card payments. You don't need to have or create an account with them. If you find their check-out process confusing, you can use our alternate payment processor RegSoft. RegSoft accepts credit card payments and can also process orders by phone and fax.

Links to RegSoft order pages:

I purchased Shop'NCook but haven't received my registration number.

The registration number is sent to you automatically when you purchase Shop'NCook. Make sure you check the e-mail account you specified during your purchase. If you don't see our message, check that it has not been caught in a spam filter. If you still don't see our message, contact us, but first make sure that your computer and e-mail provider allow messages from rufenacht.com - if the message with purchase confirmation could not reach you, it is likely that our reply to your inquiry will be blocked likewise. Write also your phone number in the message so that we can contact you by phone if our messages keep getting blocked.
My registration number is rejected. Is it wrong?

Make sure you have purchased a registration number for Shop'NCook or for Shop'NCook Pro. The registration number must be input exactly like it is. Also, if you copy and paste it, make sure that you don't copy a trailing space, otherwise it will be rejected. If your registration number keeps being rejected, check that it corresponds to the version of Shop'NCook you are using. If you are not sure for which version you purchased a registration number, go to the Upgrade Center and scroll to the bottom of the page. Input the e-mail address you used when purchasing Shop'NCook. Your registration number(s) with corresponding version number will be automatically resent to you by e-mail.
I have upgraded to version 3.4, and I have now both 3.1 and 3.4 in my application folder. I thought it was going to replace the old one. Can I just delete the 3.1?

There are two different things: updates that are installed on top of your current installation and upgrades that are installed in a new folder. The version number of updates have the same first two digits (for example update 3.4.1), whereas upgrades have different digits. Updates do not require a new registration number or importing of your data. Upgrades require a new registration number that you can request at the Upgrade Center and requires you to import your data from the previous installation folder.

The first time you start Shop'NCook after upgrading, you are offered the possibility to import your data from Shop'NCook 3.1, therefore you need to keep Shop'NCook 3.1 folder until you have successfully imported your data. Note that if you have saved shopping lists in the Data folder of Shop'NCook 3.1, they are not imported. You have to move them manually to the location of your choice - for example to Shop'NCook 3.4/Data. After your data have been transfered successfully, you can drag simply Shop'NCook 3.1 folder to the trash if you are using Mac OS X, or run first Shop'NCook 3.1 uninstaller, then drag the remaining files to the trash, if you are working on Windows.

I upgraded Shop'NCook to the latest version, but my registration number is rejected. What do I do now?

Your registration number is for a previous version of Shop'NCook. You need to get a new registration number for the new version. Go to the Upgrade Center and input your current registration number. If you are eligible for an upgrade, i.e. within one year of purchase, your new registration number will be sent to you automatically by e-mail. Otherwise, you can purchase an additional year of upgrade at a discounted price.
I upgraded to the latest version, but when I started the new software, all my recipes were gone! How can I get them back?

Your recipes are still intact! Your previous installation was not overwritten. Upgrades are installed in a different folder, therefore you need to import your recipes from the previous version. The first time you start Shop'NCook after the installation, you are asked if you want to import your data from a previous version. Select to import. If folder Shop'NCook 3.1 or the folder of your previous installation is not written in the field, click the Browse button and localize it. Then wait the data are imported - it can take a while!

If you chose the default installation the first time you started the new software, you can still reinitiate the import procedure in the following way:

  1. exit Shop'NCook if it is running;
  2. delete the file "T1.snctem" in folder Templates in the folder of the new installation. For example, if you have upgraded to Shop'NCook 3.4, the path to the file is "Program Files\Shop'NCook 3.4\Templates\T1.snctem" on Windows and "Applications/Shop'NCook 3.4/Templates/T1.snctem" on Mac OS X. This is your database of items. Delete it only if you have not modified it since the new installation, or your changes will be lost!
  3. start Shop'NCook again;
  4. when prompted, select to import your data from a previous installation. If the path to the previous installation (for example "Applications/Shop'NCook 3.1" on Mac OS X and "Program Files\Shop'NCook 3.1" on Windows) is not written in the field, click the Browse button and localize the folder Shop'NCook 3.1 or the folder of your previous installation;
  5. wait your data have been imported.
My computer crashed recently and I lost my registration number for Shop'NCook. Can you help me?

Go to the Upgrade Center and scroll to the bottom of the page. Input in the field the e-mail address you used when you purchased the software and click on Send. Your registration number(s) will be automatically resent to you by e-mail.
I want to include Shop'NCook in my backup scheme. Which files should I backup?

You should backup the following folders and files in Shop'NCook 3.1 folder:
  • Cookbooks
  • Data
  • NutritionData
  • Recipes
  • Sublists
  • Templates
  • favorites.dat
  • preferences
I have changed my computer and need to transfer my shopping list and recipes to my new computer.

If you are using a Mac computer, you just need to copy the whole installation folder of Shop'NCook (for example "Shop'NCook 3.4") in your Applications folder to the corresponding location on your new computer.

If you are using a Windows computer, you need first to install Shop'NCook on the new computer and to copy the whole folder Program Files\Shop'NCook 3.4 from the old computer to a media that can be accessed by the new computer (a CD or a memory stick for example). The first time you run Shop'NCook on the new computer, you are prompted to import data from an older installation of Shop'NCook. Select to import and browse to the folder "Shop'NCook 3.4" that you copied on the CD or memory stick - make sure you select the folder itself and not a file within the folder. All your data (item database, recipes, sublists and nutritional data) will be imported. See also the note above for more information on the import procedure.