Frequently Asked Questions

• I have downloaded the file, but my Mac computer is unable to open the program.
• Do I need to remove/uninstall the trial version before I download and install the full version?
• I get an error when I try to install. Can you help me?
• Today was my last trial day and I decided to purchase but I don't have paypal, can I purchase with a credit card?
• I purchased Shop'NCook but haven't received my registration number.
• My registration number is rejected. Is it wrong?
• I have upgraded to version 4.0, and I have now both version 3.4 and the new version in my application folder. Can I just delete the 3.4?
• I upgraded Shop'NCook to the latest version, but my registration number is rejected. What do I do now?
• I upgraded to the latest version, but when I started the new software, all my recipes were gone! How can I get them back?
• My computer crashed recently and I lost my registration number for Shop'NCook. Can you help me?
• I want to include Shop'NCook in my backup scheme. Which files should I backup?
• I have changed my computer and need to transfer my shopping list and recipes to my new computer.
• I would like to uninstall Shop'NCook. How do you remove it completely?

• I would like to know for which dishes are the ingredients I picked for the shopping list.
• I don't like the units into which ingredients are converted in the shopping list.
• Can you delete unwanted items from the shopping list (your preloaded ones)?
• I am having a problem with the Pantry List Editor. I cannot add more items. Any suggestions of how to do this?

• My recipe does not show quantities in the recipe tab, only in the ingredient tab. Also, where do I input preparation instructions?
• I have problems importing recipes from the clipboard...
• I have problems importing a text recipe.
• How do I move a recipe from Import into the proper category such as Side Dishes?
• How do I delete a category?
• I cannot send recipes by e-mail through my .Mac email account.

• The nutritional values of my recipe are not correct.
• I have added a new ingredient to the item database. Can I enter nutritional information for it?

• Is it possible to specify the cost unit in unit other than weight unit?
• Can the software compute the cost for a different unit than the cost unit?